Getting Started with Feedzzie: A Complete Guide

Welcome to Feedzzie! Whether you're launching a new SaaS product or looking to improve how you collect feedback from existing customers, this guide will walk you through setting up your feedback management system from scratch. By the end, you'll have a fully functional ideas board, public roadmap, and changelog ready to go.

What is Feedzzie?

Feedzzie is an all-in-one platform for managing customer feedback throughout your product development lifecycle. Unlike scattered feedback in emails, Slack messages, and support tickets, Feedzzie centralizes everything in one place where you can organize, prioritize, and act on it.

With Feedzzie, you can:

• Collect Ideas: Gather feature requests and suggestions from your users through a dedicated ideas board
• Manage Your Roadmap: Share your product roadmap publicly to build trust and set expectations
• Publish Changelogs: Keep customers informed about new features, improvements, and bug fixes
• Measure Satisfaction: Run NPS and CSAT surveys to track customer happiness over time
• Close the Loop: Link shipped features to the original ideas that inspired them

Prerequisites

Before you begin, make sure you have:

• A Feedzzie account (sign up at feedzzie.com if you haven't already)
• Basic information about your product or company
• Optionally, a logo image (recommended size: 256x256 pixels)

Step 1: Create Your Organization

After signing up and logging in, you'll be prompted to create your organization. This is your workspace where all feedback will be collected and managed.

Setting Up Your Organization

1. Enter your organization name: Use your company name or product name (e.g., "Acme Inc" or "TaskFlow")
2. Choose a URL slug: This determines your public feedback portal URL. For example, if you choose "acme", your portal will be at feedback.feedzzie.com/acme
3. Upload your logo: While optional, having a logo helps build brand recognition and makes your feedback portal look professional

Best Practices for Organization Setup

Step 2: Invite Your Team

Feedback management works best as a team effort. Invite your colleagues so everyone can participate in reviewing and responding to customer ideas.

User Roles in Feedzzie

How to Invite Team Members

1. Go to Settings > Team
2. Click Invite Member
3. Enter their email address
4. Select their role
5. Click Send Invitation

Invited users will receive an email with a link to join your organization. They'll need to create a Feedzzie account if they don't have one already.

Step 3: Configure Your Ideas Board

The Ideas Board is the heart of Feedzzie. This is where your users submit feature requests, report issues, and vote on what matters most to them.

Setting Up Topics

Topics help organize ideas into meaningful categories. Think of them as labels that make it easy to filter and find specific types of feedback.

Here are some common topics to consider:

• Feature Requests: New functionality users want to see
• Bug Reports: Issues and problems that need fixing
• Improvements: Enhancements to existing features
• Integrations: Connections with third-party tools and services
• UX/Design: Visual and usability improvements
• Documentation: Requests for better guides and tutorials

To create topics:

1. Go to Settings > Topics
2. Click Add Topic
3. Enter a name and choose a color
4. Click Save

Understanding Idea Statuses

By default, Feedzzie includes these statuses that represent where an idea is in your development pipeline:

You can customize these statuses in Settings > Statuses to match your team's workflow.

Configuring Board Settings

Navigate to Settings > Ideas Board to customize:

• Allow anonymous submissions: Let users submit ideas without logging in
• Require moderation: Review ideas before they appear publicly
• Enable comments: Allow discussion on ideas
• Enable voting: Let users upvote their favorite ideas

Step 4: Embed the Feedback Widget

One of the most powerful features of Feedzzie is the embeddable widget. This allows users to submit feedback directly from your application without ever leaving your product.

Widget Installation

Add this script to your application's HTML, typically just before the closing </body> tag:

<script>
  (function(w, d, s, o, f, js, fjs) {
    w['FeedzWidget'] = o;
    w[o] = w[o] || function() {
      (w[o].q = w[o].q || []).push(arguments);
    };
    js = d.createElement(s);
    fjs = d.getElementsByTagName(s)[0];
    js.id = o;
    js.src = f;
    js.async = 1;
    fjs.parentNode.insertBefore(js, fjs);
  }(window, document, 'script', 'feedz', 'https://widget.feedzzie.com/v1/widget.js'));
 
  feedz('init', {
    organizationId: 'YOUR_ORGANIZATION_ID',
    position: 'bottom-right'
  });
</script>

Replace YOUR_ORGANIZATION_ID with your actual organization ID, found in Settings > Widget.

Widget Customization Options

Single Sign-On (SSO) for the Widget

If you want logged-in users to be automatically identified in the widget, implement SSO:

feedz('identify', {
  userId: 'user_123',
  email: 'user@example.com',
  name: 'Jane Doe',
  // Optional: custom attributes
  plan: 'pro',
  company: 'Acme Inc'
});

This prevents users from having to log in separately and provides better context for their feedback.

Step 5: Set Up Your Public Roadmap

A public roadmap shows customers what you're working on and what's coming next. This builds trust, reduces support inquiries about upcoming features, and helps set realistic expectations.

Enabling Your Roadmap

1. Go to Settings > Roadmap
2. Toggle Enable Public Roadmap
3. Choose which statuses to display (typically: Planned, In Progress, Shipped)
4. Customize column order if needed
5. Click Save Changes

Roadmap Views

Feedzzie offers two roadmap views:

• Board View: Kanban-style columns showing ideas by status
• Timeline View: Calendar-based view showing expected delivery dates

You can enable ETAs (Estimated Time of Arrival) to show when features are expected to ship. This is optional but helps set customer expectations.

Sharing Your Roadmap

Once enabled, your roadmap is accessible at:

• Public URL: feedback.feedzzie.com/your-org/roadmap
• Or via the navigation in your feedback portal

Share this link in your documentation, marketing materials, or product directly.

Step 6: Create Your First Changelog Entry

When you ship a new feature or fix a bug, announcing it keeps users informed and shows that you're actively improving the product.

Creating an Announcement

1. Go to Announcements > New
2. Enter a compelling title (e.g., "Introducing Dark Mode")
3. Write the announcement content using our rich text editor
4. Select a label (New Feature, Improvement, Fix, etc.)
5. Optionally, link related ideas from your ideas board
6. Choose publish settings:
   • Publish immediately
   • Schedule for later
   • Save as draft
7. Click Publish

Linking Ideas to Announcements

One of Feedzzie's most powerful features is linking ideas to announcements. When you do this:

1. The idea is automatically marked as "Shipped"
2. Users who voted on the idea are notified
3. The announcement appears on the idea's page
4. You close the feedback loop completely

To link ideas:

1. While editing an announcement, scroll to "Related Ideas"
2. Search for and select the relevant ideas
3. Ideas will be linked when you publish

Boosted Announcements

For major updates, you can "boost" an announcement. This shows a pop-up notification to users when they visit your feedback portal, ensuring important news doesn't get missed.

Step 7: Set Up Your First Survey (Optional)

Feedzzie includes built-in NPS (Net Promoter Score) and CSAT (Customer Satisfaction) surveys. These help you measure customer sentiment over time.

Creating an NPS Survey

1. Go to Surveys > New Survey
2. Select NPS Survey
3. Configure settings:
   • Survey name (internal reference)
   • Trigger conditions (e.g., after 30 days of usage)
   • Sample rate (e.g., 10% of users)
4. Click Activate

Survey Best Practices

Advanced Features to Explore

Now that you have the basics set up, consider exploring these advanced features:

Custom Domains

Use your own domain for the feedback portal (e.g., feedback.yourcompany.com):

1. Go to Settings > Custom Domain
2. Enter your desired domain
3. Add the CNAME record to your DNS
4. Verify and activate

SSO Integration

Allow users to log in with their existing accounts:

• Google OAuth
• GitHub OAuth
• Custom SAML/OIDC (Business plan)

API Access

Build custom integrations with the Feedzzie API:

• Programmatically create ideas
• Fetch roadmap data
• Sync with your internal tools
• Automate workflows

Zapier Integration

Connect Feedzzie with 5,000+ apps:

• Create Slack notifications for new ideas
• Add ideas to Notion databases
• Create Jira tickets from high-priority feedback

Measuring Success

How do you know if your feedback management is working? Track these metrics:

Common Questions

How do I prevent spam submissions?

Enable moderation in Settings > Ideas Board. All new ideas will require approval before appearing publicly. You can also require users to log in before submitting.

Can I import existing feedback?

Yes! Go to Settings > Import to import ideas from CSV files or directly from other tools like Canny or UserVoice.

How do I handle duplicate ideas?

When reviewing new ideas, use the "Mark as Duplicate" feature to link it to an existing idea. Votes will be consolidated, and submitters will be directed to the original idea.

Can customers see each other's submissions?

By default, yes. The ideas board is public within your feedback portal. You can make specific ideas private if they contain sensitive information.

Getting Help

Stuck on something? Here are your options:

• Documentation: Comprehensive guides at docs.feedzzie.com
• Community: Join our Discord community for peer support
• Email Support: Contact support@feedzzie.com
• Live Chat: Available in-app during business hours (Business plan)

Conclusion

You've now set up a complete feedback management system with Feedzzie. You have:

• An organization to manage your workspace
• Team members invited to collaborate
• An ideas board to collect user feedback
• A widget embedded in your application
• A public roadmap to show what's coming
• Changelogs to announce what you've shipped

The key to success with any feedback tool is consistency. Make reviewing feedback a regular habit, respond to users promptly, and most importantly, ship features based on what they tell you. When users see their ideas become reality, they become your biggest advocates.

Ready to take your feedback management to the next level? Explore our advanced features or reach out if you have questions. We're here to help you build products your customers love.

Need help? Contact us at support@feedzzie.com or check out our documentation.